All services
Service
Managed IT & Support
IT management and support scoped to your systems. Agree coverage, support hours, response expectations and reporting before the engagement begins.
What this covers
- Monitoring, alerting and proactive maintenance within agreed coverage
- Support arrangements with agreed response expectations and escalation paths
- Endpoint management, patching and device provisioning
- Network, server and Microsoft 365 administration
- Backup, business continuity and recovery testing
- Asset, licence and lifecycle management
The value you gain
- Predictable cost
- Agree support scope and costs before work begins
- Higher uptime
- Monitoring helps identify issues for investigation and resolution
- Clear reporting
- Service reviews at an agreed frequency in plain business language
Typical toolkit
- Microsoft 365
- Intune
- RMM tooling
- Zabbix & Grafana
- ITIL practices